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hongkongpom
hongkongpom, Technician
Category: Printers
Satisfied Customers: 1268
Experience:  Microsoft Certified Desktop Support Techician since 2007
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Here, I'm trying to print photos from Canon Digital Photo

Customer Question

Hi! Kevin here, I'm trying to print photos from Canon Digital Photo Prfessional to my HP8610 printer and it doesn't seem to rcognise the 4 * 6 photo paper?
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: It works when I print from the Windows photo software though/ Camera is leass than 12 moths old EOS 750 D Printing from my laptop not the camera
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Firts time I've tried it I have been printing from the photo software app that is on the pc I have the same issue with Picasa as the Canon software I want to start geetting more into photography so wanted to use the canan digital photo software Please excuse my typos
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  hongkongpom replied 1 month ago.

Hello please see pg 14 of this manual

​Please make sure that you set the correct paper size by selecting the file menu and then page set up

Customer: replied 1 month ago.
Thankyou, I tried to reply yesterday but it sent me through to pay again so I wasn't happy about that. The manual you sent me is for a Mac computer I have a PC does that make any difference?
Expert:  hongkongpom replied 1 month ago.

Hello sorry for the delay in replying. Here is the link for the Windows manual

​However the process is the same. You need to select the correct paper size.

It is shown on pg 108

Expert:  hongkongpom replied 1 month ago.

I have arrowed the part in the print selection where you select the paper size