How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I have several pages jammed in my printer. I have opened the

Customer Question

I have several pages jammed in my printer. I have opened the back and released the door, can see the paper, but can't pull it out.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Brother MFC-L2700DW
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: I put some paper in to print ~2 days ago, and it jammed.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  Kevin T replied 1 month ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 1 month ago.

What is preventing you from pulling out?

Would it be the print ink holder?