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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Trying to print from computer on my new HP model 4650

Customer Question

trying to print from computer on my new HP model 4650 printer. Printer doesn't accept.
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: HP office jet 4650 purchased a month or so ago from Office Depot in Nanuet NY
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: oh boy, I know it's printing from a PC - operating system I'm not so sure of. Just had windows 10 snuck in to computer recently, but don't know beyond that.
JA: How long has this been an issue? What happened right before this popped up?
Customer: New issue. No indication before I hit print that it was a problem.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Not that I know of...I'm a novice at this sort of thing. Need help!!!
Submitted: 1 month ago.
Category: Printers
Expert:  Cody replied 1 month ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 1 month ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?