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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It says my printer is off line but the blue wifi light is

Customer Question

it says my printer is off line but the blue wifi light is on
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: cannon mg2920 1or 2 years at most
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc widows 10 I have been printing from this computer but now it shows this trouble
JA: How long has this been an issue? What happened right before this popped up?
Customer: i have no idea. it has worked well and just this morning it shows it to be offline
JA: Anything else you want the printer expert to know before I connect you?
Customer: not that i am aware off
Submitted: 4 months ago.
Category: Printers
Expert:  dukey01 replied 4 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Please try this: turn the printer off and unplug the power cord from your router.

After 60 seconds, plug the router in and allow it 2 minutes to fully start up and then

turn the printer back on. The printer should automatically reconnect to the wireless.

Check the printer status on the computer.

Customer: replied 4 months ago.
Printer blue wifi light is on but still gives printer offline message
Customer: replied 4 months ago.
I will go back to source where I bought it
Expert:  dukey01 replied 4 months ago.

Don't do that just yet. Click the start menu button and open Settings(or click the gear icon)

click Devices

scroll down to the bottom of the page and and open Devices and Printers.

From the D&P windows click Add a Printer

Windows will scan for the printer. Does it find it?

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