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Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3226
Experience:  Electronics engineer with 7+ years of experience in repairing office equipments & printers
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I have an HP Photosmart A610 printer that tells me:

Customer Question

I have an HP Photosmart A610 printer that tells me: unsupported media size when I try to prin . It does this for edited & unedited photos. Help, please
Submitted: 6 months ago.
Category: Printers
Expert:  Md. Sadique replied 6 months ago.
Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.What is the operating system of your computer?Windows/Mac
Customer: replied 6 months ago.
It's not a desk top printer. It is an HP PHOTOSMART A610. Ithe prints 4x6 & 5x7
Expert:  Md. Sadique replied 6 months ago.

No problem it will be fixed.

Would you like me to remote in your computer and work on this issue directly?

It will help me to understand the problem better and will give me a better insight on how to troubleshoot the issue.

Don't worry if the problem doesn't gets solved and you are not satisfied you can ask for a refund.

Customer: replied 6 months ago.
You need to give me to someone who speaks English. You have not understood anything.
Expert:  Md. Sadique replied 6 months ago.

I am sorry for the confusion.

I am just asking your permission to remote in your computer to fix this issue.

Customer: replied 6 months ago.
I've already stated it is NOT a desktop printer. It is NOT connected to a computer
Expert:  Md. Sadique replied 6 months ago.

I am sorry my bad. I missed that line. I thought it might be connected to a MAC or laptop if not desktop.

Customer: replied 6 months ago.
No. Prints individual 4x6 & 5x7 pictures
Expert:  Md. Sadique replied 6 months ago.

Give me a moment.

Thank You!

Expert:  Md. Sadique replied 6 months ago.

Press Menu > select Preferences > select Paper type, and then press OK and tell me which paper type has been selected as default.

Customer: replied 6 months ago.
HP ADVANCED
Customer: replied 6 months ago.
That's the only setting it's ever been on in the 6+ years I've owned it
Expert:  Md. Sadique replied 6 months ago.

The most common and likely cause to this type of problem is either some foreign object/paper dust is stuck in the paper feed or printer, or the paper sensor in the feed tray has become dirty or defective.

Turn Off the printer, unplug it from the power as well as from computer completely.Then remove all paper from the paper feed unit and blow it out with compressed air a few times. With a flashlight look inside the paper feed to ensure there is nothing obstructing the paper feed mechanism down inside the printer where it is not easily seen.

Next, take moistened Q-tips and clean the rubber rollers in the automatic sheet feeder using it. Then blow some compressed air inside the printer as well to remove excess dust and to dry the rollers.

Holding the printer in both hands , turn it upside down and gently shake it for a few seconds to see if anything falls out of the paper feed area.

Then plug the printer back up and replace it with a fresh, small stack (about 5 pages) of paper.Then try to print again.

If still it doesn't helps then as a last resort you can try forcing a thick paper or fold a A4 piece of paper in half, and then by hand push it through the machine, hopefully this may push any objects out.

After that turn the printer OFF, when it is on, by unplugging it from the power source.
Then unplug it from the computer and leave it that way for 10 minutes. Then replace everything back.

Tell me how it goes!

Customer: replied 6 months ago.
There's no paper jam. It says the problem is, (as I've already stated) that it is " unsupported media size"
Expert:  Md. Sadique replied 6 months ago.

I completely understand, the paper sensor might be the cause as well. Please perform the steps and let me know how it goes!

Expert:  Md. Sadique replied 6 months ago.

Please be patient and trust me. We will together solve it.

Customer: replied 6 months ago.
Since the paper tray opening is only 5/8 of an inch, I can not get to the rollers. As to the other advice , it was all tried before I resorted to calling you. Next suggestion?
Expert:  Md. Sadique replied 6 months ago.

Is there any chance you can connect your printer to computer?

Customer: replied 6 months ago.
Nope. Wasn't designed to be
Expert:  Md. Sadique replied 6 months ago.

Replace everything back and try to print again.

Customer: replied 6 months ago.
It says, "Paper is too small. Job cancelled. Unsupported media size"
Expert:  Md. Sadique replied 6 months ago.

Do you see any "agree" or "continue" button?

Expert:  Md. Sadique replied 6 months ago.

"Ignore"

Customer: replied 6 months ago.
No. It says to hit "ok" after the above mentioned message
Expert:  Md. Sadique replied 6 months ago.

Load a larger paper size or choose a smaller print size.

Customer: replied 6 months ago.
I can't alter the print size. I've already checked on that. Am loading 5x7, hold on
Expert:  Md. Sadique replied 6 months ago.

Okay

Customer: replied 6 months ago.
I loaded 5x7, the largest size it will accommodate & the same exact message came up. Paper too small. Job cancelled. Unsupported media size.
Expert:  Md. Sadique replied 6 months ago.

Please menu on your printer and tell me what options you see

Customer: replied 6 months ago.
Print options
Edit
Tools
Bluetooth
Help
Preferences
Expert:  Md. Sadique replied 6 months ago.

Click on preferences and tell me what option you see.

Customer: replied 6 months ago.
Print quality
Paper type
Date/Time
Colorspace
Borderless
After printing
Preview animation
Video enhancement
Restore defaultso
Language
Expert:  Md. Sadique replied 6 months ago.

Click on restore defaults.

Customer: replied 6 months ago.
Done. Tried to print. No go.
Expert:  Md. Sadique replied 6 months ago.

Now go to print options and tell me what you see there

Customer: replied 6 months ago.
Print all
Video action prints
Print range
Print index page
Print panoramic
Print stickers
Print CDMA tattoo
Passport photo
Expert:  Md. Sadique replied 6 months ago.

I think its a problem with the paper sensors. It needs to be replaced.

I will opt out and open this question for other experts.

Expert:  Md. Sadique replied 6 months ago.

No need to rate my service.