No problem it will be fixed.
Would you like me to remote in your computer and work on this issue directly?
It will help me to understand the problem better and will give me a better insight on how to troubleshoot the issue.
Don't worry if the problem doesn't gets solved and you are not satisfied you can ask for a refund.
I am sorry for the confusion.
I am just asking your permission to remote in your computer to fix this issue.
I am sorry my bad. I missed that line. I thought it might be connected to a MAC or laptop if not desktop.
Give me a moment.
Press Menu > select Preferences > select Paper type, and then press OK and tell me which paper type has been selected as default.
The most common and likely cause to this type of problem is either some foreign object/paper dust is stuck in the paper feed or printer, or the paper sensor in the feed tray has become dirty or defective.
Turn Off the printer, unplug it from the power as well as from computer completely.Then remove all paper from the paper feed unit and blow it out with compressed air a few times. With a flashlight look inside the paper feed to ensure there is nothing obstructing the paper feed mechanism down inside the printer where it is not easily seen.
Next, take moistened Q-tips and clean the rubber rollers in the automatic sheet feeder using it. Then blow some compressed air inside the printer as well to remove excess dust and to dry the rollers.
Holding the printer in both hands , turn it upside down and gently shake it for a few seconds to see if anything falls out of the paper feed area.
Then plug the printer back up and replace it with a fresh, small stack (about 5 pages) of paper.Then try to print again.
If still it doesn't helps then as a last resort you can try forcing a thick paper or fold a A4 piece of paper in half, and then by hand push it through the machine, hopefully this may push any objects out.
After that turn the printer OFF, when it is on, by unplugging it from the power source.Then unplug it from the computer and leave it that way for 10 minutes. Then replace everything back.
Tell me how it goes!
I completely understand, the paper sensor might be the cause as well. Please perform the steps and let me know how it goes!
Please be patient and trust me. We will together solve it.
Is there any chance you can connect your printer to computer?
Replace everything back and try to print again.
Do you see any "agree" or "continue" button?
Load a larger paper size or choose a smaller print size.
Please menu on your printer and tell me what options you see
Click on preferences and tell me what option you see.
Click on restore defaults.
Now go to print options and tell me what you see there
I think its a problem with the paper sensors. It needs to be replaced.
I will opt out and open this question for other experts.
No need to rate my service.