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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My brother 9330cdw is printing the wrong colors, mfc9330cdw

Customer Question

my brother 9330cdw is printing the wrong colors
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: mfc9330cdw 2 years old about
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: my daughter says it has never printed the right colors. I got it for their homework
JA: Anything else you want the printer expert to know before I connect you?
Customer: nope
Submitted: 6 months ago.
Category: Printers
Expert:  Md. Sadique replied 6 months ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Md. Sadique replied 6 months ago.

Would you like me to remote in your computer and work on this issue directly?

It will help me to understand the problem better and will give me a better insight on how to troubleshoot the issue.

Don't worry if the problem doesn't gets solved and you are not satisfied you can ask for a refund.

Customer: replied 6 months ago.
No
Customer: replied 6 months ago.
no
Expert:  Md. Sadique replied 6 months ago.

No problem, we will continue troubleshooting on this chat page.

Expert:  Md. Sadique replied 6 months ago.

Do you feel the prints are always darker than is displayed on the computer screen?

I just want to know how the prints are if compared to an image in computer screen.

Customer: replied 6 months ago.
Printing wrong colors perios
Should be red printing green
Should be blue printing purple
Customer: replied 6 months ago.
printing wrong colors
should be red printing green
should be blue printing purple
Expert:  Md. Sadique replied 6 months ago.

Are you sure its printing this way since new?

Customer: replied 6 months ago.
No how do I fix
Expert:  Md. Sadique replied 6 months ago.

As of first step I will suggest you to carry out color calibration.

I will give you a manual which will help you to perform it.

Please click this link to access the manual: http://support.brother.com/g/b/faqend.aspx?c=us_ot&lang=en&prod=mfc9330cdw_us_eu_as&faqid=faq00002477_010

Customer: replied 6 months ago.
Already did that
Expert:  Md. Sadique replied 6 months ago.

Without wasting your time in making you do repeated steps -- please let me know what all have you tried.

Customer: replied 6 months ago.
Never mind I will request a refund
Expert:  Md. Sadique replied 6 months ago.

I know this is frustrating but I was trying to help you in not doing those steps which you have already done.

You can still reconsider the remote option -- I won't have to ask you any question but can directly work on the issue.

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