How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Paper jam on epson xp420 but no paper is jammed. showing

Customer Question

paper jam on epson xp420 but no paper is jammed. showing error code OxE
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: OXeA
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: windows
JA: How long has this been an issue? What happened right before this popped up?
Customer: 2 days
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  tyroneboman replied 1 month ago.

Hi ,

My name is***** am sorry to hear that you are having this issue. I will be glad to assist you with this.

Try these steps please.

1. Open the Printer

2. Remove the paper from the tray

3. Unplug the printer

4. Remove the cartridges if they block your view. Take a light piece of cardboard or card stock paper and push through the rollers to dislodge any paper stuck in them you can't see.

5. Use a flashlight and see if you can find any jammed paper or foreign objects. If you can see something but can't get to it, or even if you have a jam but don't see anything, pick the printer up, face the opening toward the ground and lightly shake it.

6. Using a can of compressed air and blow out the inside of the printer, along any access doors, and where the paper is fed. This removes bits of paper from places you can't see.

7. WHILE THE PRINTER IS UNPLUGGED, hold down the power button for 30 seconds.

8. Now we're ready to setup the printer again. Return the paper to the tray, return the cartridges to the printhead.

9. Very important: Hold down the stop/cancel button. Plug the printer back in and turn the printer back on WHILE holding down stop/cancel.

10. If the error persists, let me know.

Please reply and let me know if this works...

Expert:  tyroneboman replied 1 month ago.

did that work for you?

Related Printers Questions