My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.
Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected
By the way, have you installed drivers for this printer?
How's the printer connected to computer now?
via USB cable / LAN /Wireless
The cable runs to computer side - Is it connected to USB port on computer or LAN port
Are you able to printer on this computer?
ok do this to open Windows builtin scan program:
4: This opens Windows Fax and Scan program, Click New Scan icon and see if you can scan document
CLick Start >On Search type windows fax and scan
DId you get me
You may either save this page to favorites
Check your Email Inbox, there you can see link to this chat session
Request you to rate my service if you are satisfied
Once you find it works, just right scan program from Taskbar and pin it there..
So that you get the program always on taskbar
Has it worked.. Please reply
Please don't forget to rate my service if everything seems fine as it helps to close question and file question as answered