How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask arsufi2002 Your Own Question

arsufi2002
arsufi2002, Technician
Category: Printers
Satisfied Customers: 985
Experience:  Experience in all major branded printers
50085326
Type Your Printers Question Here...
arsufi2002 is online now
A new question is answered every 9 seconds

After loading windows 10 on laptop - I can not scann

Customer Question

after loading windows 10 on laptop - I can not scann documents on my MX420 - would like to place icons on desktop sreen so I only need to click on icon to scan
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: Canon MX420 over 5 years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: dell lap top - sorry but I'm old school - working with window 10 - I don't know a lot about computers
JA: How long has this been an issue? What happened right before this popped up?
Customer: been able to work my way thru scanning until windows 10 was added to laptop - about 6 months - instead of scanning been mailing
JA: Anything else you want the printer expert to know before I connect you?
Customer: only I'm not good at spelling either I'm better with talking to tech then typing
Submitted: 1 month ago.
Category: Printers
Expert:  arsufi2002 replied 1 month ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Expert:  arsufi2002 replied 1 month ago.

By the way, have you installed drivers for this printer?

Customer: replied 1 month ago.
I'm sorry but I have a flip phone - and I dont know what drivers the printer needs - its a 3 in 1 printer - which scan - copies-faxes - worked all 3 things before
Expert:  arsufi2002 replied 1 month ago.

ok,

How's the printer connected to computer now?

via USB cable / LAN /Wireless

Customer: replied 1 month ago.
always connect with cable - sorry I will not let a connection to my computer - have already have BIG problems before
Expert:  arsufi2002 replied 1 month ago.

The cable runs to computer side - Is it connected to USB port on computer or LAN port

Customer: replied 1 month ago.
for the last 5 years of so -
Customer: replied 1 month ago.
I send documents to print but will not scan - the documents to scan need to send by email to others - and can not without printing first - then scann - then email
Expert:  arsufi2002 replied 1 month ago.

Sorry...

Are you able to printer on this computer?

Customer: replied 1 month ago.
if you can tell me how to get the printer icons on my laptop screen - so I can just click on the start scan auto - thats how I did it before
Customer: replied 1 month ago.
I can print without problems -
Customer: replied 1 month ago.
my daughter has phoned - I have a sick horse at the farm - I need to leave - how much longer - please
Expert:  arsufi2002 replied 1 month ago.

ok do this to open Windows builtin scan program:

  1. Click Start
  2. On Search type windows fax and scan
  3. Click windows fax and scan when it finds
Customer: replied 1 month ago.
how do I find windows buitin scan program ????
Expert:  arsufi2002 replied 1 month ago.

4: This opens Windows Fax and Scan program, Click New Scan icon and see if you can scan document

Expert:  arsufi2002 replied 1 month ago.

CLick Start >On Search type windows fax and scan

Expert:  arsufi2002 replied 1 month ago.

DId you get me

Customer: replied 1 month ago.
I think so - I will try after I get back from farm - thanks - If I can not get it to work how do I get back with you
Expert:  arsufi2002 replied 1 month ago.

ok..

You may either save this page to favorites

or

Check your Email Inbox, there you can see link to this chat session

Request you to rate my service if you are satisfied

Thanks

Customer: replied 1 month ago.
good - very - thanks
Expert:  arsufi2002 replied 1 month ago.

Once you find it works, just right scan program from Taskbar and pin it there..

So that you get the program always on taskbar

Thanks

Expert:  arsufi2002 replied 1 month ago.

Hello sir,

Has it worked.. Please reply

Please don't forget to rate my service if everything seems fine as it helps to close question and file question as answered

Thanks