Hello! My name is ***** ***** I will be assisting you today. Give me just a moment to review your question and we will get started.
If your printer is working and your scanner is not, you probably need to reinstall your driver.
You can do this by going to the following link:
Once it download, double click on it. Let it install. Follow directions.
Restart your computer. Unplug your printer for about a minute and plug it back in and turn it on.
Then, see if you can print.
If you cannot print, let me know and we will try something else.
If you can and the issue is fixed, please kindly rate my answer with 5-stars so that I may receive credit for assisting you today!
Thank you for choosing Just Answer!
Were you still needing assistance?