How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Am setting up a new Epson SureColor P600. Am at the Print

Customer Question

Am setting up a new Epson SureColor P600. Am at the Print test page stage, but it will not print it and I am given the message, "initial ink charging is not complete" What should I do?
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: Epson SureColor P600 and it is brand new, just out of the box.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac desktop with latest operating system, 10.10 I think
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just opened the box and set it up yesterday afternoon. Installed the driver and utilities last evening and tried printing the test page then - have tried again this morning.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I tried removing each cartridge, shaking it gently 6 - 8 times, carefully reinstalled the cartridge, allowed an hour to charge, but still get the same message that initial ink charging is not complete. Can not print test page.
Submitted: 1 month ago.
Category: Printers
Expert:  Kevin T replied 1 month ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 1 month ago.

What's the serial number?

Customer: replied 1 month ago.
UN4Y012580
Expert:  Kevin T replied 1 month ago.

Does it have a blue and green status light on the right side of the unit?