I'm sorry about the issue. Is there any power / light on the printer?
Are you currently able to make a copy from the printer's glass (not printing from the computer)?
Do you have windows xp, vista, or 7, or 8, 10?
Is the printer connected to the computer with a USB cable? Or is the connection wireless?Please reply at the box below. Thank you,
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
Thank you. Is the other computer still printing fine?
What's the model of your internet modem / router device?
Was there any change recently to your computer or internet modem / router device that may have caused this issue?
Please reply at the box below. Thank you,
OK, this is a one-time support session per your request. Do you use the USB cable for your printer, or do you use the Ethernet/network cable for your printer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Sorry, I'll have our customer service check on that later.
- Is the Ethernet cable connected from the printer to the computer or to the Linksys WRT1900AC router device?
Please let me know. Thank you,
The printer should be connected to the Linksys router with the Ethernet cable. Is that possible to do that?
The printer should be always connected to the Linksys router with the Ethernet cable. Is that possible to do that? Thank you.
Yes. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:
http://www.justanswer.com/remotedesktop/join.aspx?Session=009fe612-3df2-4fb4-b24f-2bb2886add20, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Can you please open your email on the computer? Have you received email messages from me (JustAnswer / Viet) in your email on your computer?
I"m sorry. I'm out of suggestions. Let me open this issue to other experts for any other idea. Thank you for your patience,