How's it going.Let me read of your question. Give me a minute.
What's the serial number?
You can get the serial off the buttom or the back of the unit.
I kinda need it to see the best way forward to resolve this
It looks like it's not in warrenty. Checking out common issues. Give me a few minutes.
It's seems to be an issue with the heads
I'm just checking if it can be done for that model sorry for the deley
It looks like it's a hardware issue and it would be not economical to replace it.
Please rate me above so i get credit
It's not my fault your hardware has failed, it says in my protocal manuals here its a hardware issue
I am sorry