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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I cannot print wirelessly or scan a document to my computer

Customer Question

I cannot print wirelessly or scan a document to my computer via usb. I'd
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: It is a Mac book pro running Sierra. It is five years old, but I'm connected to the cloud and running the latest soft ware.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: It is a Mac Book Pro running 10.12.1
JA: How long has this been an issue? What happened right before this popped up?
Customer: This is a new printer, but it has been sitting in the box for two years. I'm trying to set it up for the first time. I am able to print using USB..
JA: Anything else you want the printer expert to know before I connect you?
Customer: I downloaded the latest driver available for this printer
Submitted: 1 month ago.
Category: Printers
Expert:  Sudipto replied 1 month ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 1 month ago.

What is the make and model no. of the printer ?

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