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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer would let me send a scan to my computer. HP

Customer Question

my printer would let me send a scan to my computer.
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: HP OFFICEJET PRO 8610
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I DONOT KNOW?
JA: How long has this been an issue? What happened right before this popped up?
Customer: This issues been going on for two weeks.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No sir
Submitted: 1 month ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 month ago.

Hi,
I'm sorry about the issue. Is there any error or message when scanning?

Is printing currently working fine?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer? And/or what's the make / model of your computer?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 1 month ago.

Is the printer currently connected to the computer with a USB cable? Or is the connection wireless?

What's the make / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,