I'm sorry about the issue. What's the model of your printer?
Is there any error or message when scanning or when printing from the internet?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Is the printer currently connected to the computer with a USB cable? Or is the connection wireless?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,