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George Sibiya
George Sibiya, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 37
Experience:  PhD in Computer Science
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I HAVE tried several times to install the driver into my

Customer Question

I HAVE tried several times to install the driver into my windows 10, 64 bit desktop computer and it reads the Drive CD and about 20 minutes later it times out and stated the installation has failed. WHY?
JA: What's the make/model number of your printer? How old is it?
Customer: The printer is new HP Color Laser JET Pro M452dn
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: The printer is a new device and I have not yet succeeded in its installation
JA: Anything else you want the printer expert to know before I connect you?
Customer: That is the sum of mu problem my
Submitted: 1 month ago.
Category: Printers
Expert:  George Sibiya replied 1 month ago.

Hi,

Welcome to JustAnswer and thank you for utilising our services.

The disk drive or the disk itself might be having a problem.

Please download the drivers from here http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=7527721&swLangOid=8&swEnvOid=4192

Make the selections as shown on the image hereby attached. Once downloaded into your PC it should be able to install by double-click.

Regards,

G

Expert:  George Sibiya replied 1 month ago.

Hi,

Did you try the suggested approach?

Regards,

G

Customer: replied 1 month ago.
I have learned the problim is not the printer and is not the driver software but the desktop computer which is not HP. I will not persue this service and I will not create a subscription to this service. Any further charges to my Visa account will be contested.
Expert:  George Sibiya replied 1 month ago.

Ok no problem.