Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
How do you connect the printer to the computer? Using USB cable?
Can I access your computer remotely and check the issue?
S H E F I N
Please setup wireless once again on your printer by following the instructions in the link below.
You may have to reinstall the printer driver after setting up the wireless. If so, download and install it from the link below.
If the issue persists, or you have any questions, please be back and let me know.If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!Thank you!