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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5072
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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I got the message that the printer is offline, while it is

Customer Question

I got the message that the printer is offline, while it is active.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Brother MFC-J6520DW
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, Windows 10, worked until wednesday.
JA: How long has this been an issue? What happened right before this popped up?
Customer: We changed ONE cartridge.
JA: Anything else you want the printer expert to know before I connect you?
Customer: This is al I think
Submitted: 3 months ago.
Category: Printers
Expert:  Shefin replied 3 months ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

How do you connect the printer to the computer? Using USB cable?

Can I access your computer remotely and check the issue?

Thank you.

S H E F I N

Customer: replied 3 months ago.
The printer is connected via WiFi.
Expert:  Shefin replied 3 months ago.

Hi,

Please setup wireless once again on your printer by following the instructions in the link below.

https://www.youtube.com/watch?v=P_9nVXCqSoo

You may have to reinstall the printer driver after setting up the wireless. If so, download and install it from the link below.

http://support.brother.com/g/b/downloadlist.aspx?c=eu_ot&lang=en&prod=mfcj6520dw_us_eu_as&os=10013

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

S H E F I N