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Dustin
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 12697
Experience:  A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
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I have Pixma MX870 printer and all off a sudden it started

Customer Question

I have Pixma MX870 printer and all off a sudden it started printing with a green tinge when printing photos. Ink levels are ok. I am using Windows 10 on my PC but I am not sure when I last updated the drivers for the printer
JA: Can you guesstimate how old the Pixma is? And has this happened before?
Customer: The printer is probably 6 years old, haven't had that problem before
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Windows 10 on my PC (Intel)
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just happened today as I was printing out photos. Normally I only use the printer for documents and it woks fine. It is just the photo print mode that is a problem
JA: Anything else you want the printer expert to know before I connect you?
Customer: No, unless I have to update the software and rivers
Submitted: 1 month ago.
Category: Printers
Expert:  Dustin replied 1 month ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 1 month ago.

Lets try a simple fix first.. This is done from the printer itself using the control panel and buttons on the printer.

Press the Menu button. (1)

(2) Use the (Left) or (Right) button to select Settings , and press the OK button.

The Settings screen will appear.

(3) Use the (Left) or (Right) button to select Maintenance , and press the OK button.

The Maintenance screen will appear.

(4) Use the (Up) or (Down) button to select Cleaning, and press the OK button.

The confirmation screen will appear.

(5) Use the (Up) or (Down) button to select Yes, and press the OK button.

The machine starts cleaning the Print Head.

Do not perform any other operations until the machine completes the cleaning of the Print Head. This takes about 1 minute 30 seconds.

The pattern print confirmation screen will appear.

(6) Use the (Up) or (Down) button to select Yes, and press the OK button.

The nozzle check pattern will be printed.

Now, test print.. Do you still have a off color tinge?

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied. If you do not submit a rating, I am in no way credited for my time. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

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