Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this.
Often this is caused by corrupted or out of date printer drivers/software.
In order to provide detailed instructions for uninstalling th ecurrent software and installing the most recent version, I will need to know what operating system you have on your computer. If you're not sure, please click this link and tell me what you see: