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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 31232
Experience:  Printer and scanner problem resolver for over 15 years
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How do I clean the printer head on a epson model WDF-3640, 2

Customer Question

How do I clean the printer head on a epson model WDF-3640
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: 2 years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: hp pro book
JA: How long has this been an issue? What happened right before this popped up?
Customer: poped up this morning when i turned it on.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  Richard replied 1 month ago.

Hi there and welcome

In order to do this, on the printer itself please do the following

Press the home button

Then Setup (the tools)

Then maintenance

Then Print Head Cleaning

Then Proceed

Choose all colors

Complete this and it will run the clean

Let me know please how you go

Customer: replied 1 month ago.
I did not get a reply to my question any I hung up. Please do not bill me for something I did not receive. Thanks
Dennis
Expert:  Richard replied 1 month ago.

Hi Dennis.

I replied to your question within 2 minutes of you posting it.

If you come to this web page and scroll up you will see. I'll even repeat it below for you

In order to do this, on the printer itself please do the following

Press the home button

Then Setup (the tools)

Then maintenance

Then Print Head Cleaning

Then Proceed

Choose all colors

Complete this and it will run the clean

Let me know please how you go

Customer: replied 1 month ago.
Thanks for your effort. I was unable to get the printer up and running and gave in and bought a hp to replace it.
Expert:  Richard replied 1 month ago.

ok... but still confused why you said you got no reply when I repeated the instructions a few times...

But, if you would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you