How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I bought a HP 23-q214 from Best Buy in September 17, 2016,

Customer Question

Hello,I bought a HP 23-q214 from Best Buy in September 17, 2016, and I'm having a problem with it. The computer won't start and shows the attached message, with error code oxc(###) ###-#### Please let me know if this is covered by warranty.Thank you,
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: I bought my desktop 9/17/16, model 23-q214
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc, win10
JA: How long has this been an issue? What happened right before this popped up?
Customer: I shuted down pc yesterday, after it i sow message: you pc device needs to repair,the boot configuration data for your pc is missing or contains errors. File \EFI\Microsoft\Boot\BCD Error code OXC(###) ###-####
JA: Anything else you want the printer expert to know before I connect you?
Customer: Accordind the msg : I need to use recovery tools
Submitted: 1 month ago.
Category: Printers
Expert:  technicalcat replied 1 month ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

Did you get any media (disks) with this computer when you purchased it?