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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I cannot get a scan through, It is about 4 months old.

Customer Question

I cannot get a scan through
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: It is about 4 months old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Desktop computer on PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: It happened just now 10 minutes ago.
JA: Anything else you want the printer expert to know before I connect you?
Customer: It is a HP Officejet Pro 6830
Submitted: 1 month ago.
Category: Printers
Expert:  technicalcat replied 1 month ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

Are you getting any errors or error codes? What exactly happens when you try to scan?

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