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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My Epson WF 3520 will print wireless but scanner requires

Customer Question

My Epson WF 3520 will print wireless but scanner requires usb cable. I used to scan with same printer wirelessly.
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: It is about 3-4 y
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, Windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: I had work done to my computer and the operating system was changed from Windows 10 to Windows 7
JA: Anything else you want the printer expert to know before I connect you?
Customer: No, I just need to be able to scan
Submitted: 1 month ago.
Category: Printers
Expert:  Richard replied 1 month ago.

Hi there and welcome

Are you scanning via the computer or directly on the scanner? And what is the exact message you receive when it fails?