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Ask Electronics Pete Your Own Question

Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 15724
Experience:  HNC Computing; Large format and multifunction printer expert
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ADF stopped working but will still scan on platen, I just

Customer Question

ADF stopped working but will still scan on platen
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: I just purchased it a month ago. Canon Imageclass MF620cw
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just today. It worked prior.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I've re-installed drivers, reset, etc. Doesn't seem to be a software issue.
Submitted: 1 month ago.
Category: Printers
Expert:  Electronics Pete replied 1 month ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 1 month ago.

There may be something stuck in the ADF, e.g. a paperclip or staple or torn piece of paper.

Have you opened it up and checked for any blockages?

Customer: replied 1 month ago.
I have. The unit will run paper through the ADF in copy mode just fine but for some reason will not scan.
Expert:  Electronics Pete replied 1 month ago.

What paper size are you trying to scan?

Have you checked the scan options and settings?