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technicalcat
technicalcat, Consultant
Category: Printers
Satisfied Customers: 1558
Experience:  20 years experience. B.S. Computer Science
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I have a brother j450dw printer. It won't print. I have

Customer Question

I have a brother j450dw printer. It won't print. I have tried everything. When I troubleshoot it says can't fix problem contact network admin
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: NFC j450dw
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Pc windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: It was working fine. Then it just stopped. I reinstalled driver.s. At first said it was offline
JA: Anything else you want the printer expert to know before I connect you?
Customer: Not that I can think of
Submitted: 1 month ago.
Category: Printers
Expert:  Jennifer French replied 1 month ago.

Hello! My name is ***** ***** I will be assisting you with your printer issue today.

Is this printer shared with other people or just a local printer?

Customer: replied 1 month ago.
It is a home printer. Just my family uses it. Usually works wirelessly
Expert:  Jennifer French replied 1 month ago.

As of right now, is the printer connected to a computer or is it wireless?

Customer: replied 1 month ago.
Wireless
Customer: replied 1 month ago.
I am on my phone. How do you connect
Customer: replied 1 month ago.
R u there
Expert:  Jennifer French replied 1 month ago.

We may not need to connect remotely as of yet.

Have you recently changed your internet service or router?

If you haven't, we should probably try resetting the printer.

To do this, turn the printer off and then back on.

Then while the printer is making noise and coming up, immediately unplug it from power.

Leave it unplugged for about 10 minutes. Plug it back in and let the printer warm up.

Then see if you are connected and can print.

Let me know if this works. We will proceed if it doesn't!

Customer: replied 1 month ago.
Ok just waiting
Expert:  Jennifer French replied 1 month ago.

OK, I'm here. It may take a moment to answer, but I am here.

Customer: replied 1 month ago.
Ok plugging it in now
Expert:  Jennifer French replied 1 month ago.

OK. I'm here!

Customer: replied 1 month ago.
Still won't print test page. Not connecting
Customer: replied 1 month ago.
Says can't fix problem. Contact network admin
Customer: replied 1 month ago.
What do I do next
Expert:  Jennifer French replied 1 month ago.

OK. We probably need to setup the wireless again on the printer.

Customer: replied 1 month ago.
What do I do
Customer: replied 1 month ago.
I've set it up wirelessly three times
Expert:  Jennifer French replied 1 month ago.

Are you having issues with wireless elsewhere?

Customer: replied 1 month ago.
No
Expert:  Jennifer French replied 1 month ago.

Considering I am having issues pulling information up, I am going to opt out and let another expert have a go at this. I need to resolve issues on my end. Please standby and another expert will pick up the issue at no extra charge.

Customer: replied 1 month ago.
Thanks
Expert:  technicalcat replied 1 month ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

Have you been able to verify on the printer (NOT on the computer), that the printer is connected to your wireless network? Usually you will find this by pressing the buttons on the printer and going through the menus and settings.

Customer: replied 1 month ago.
WLAN is connected
Expert:  technicalcat replied 1 month ago.

I sent you an offer for remote service (which includes phone support if necessary). This would be a lot faster and easier way to fix this problem. Would you like remote services?

If not, please let me know if you know how to disconnect (forget) from your wireless network on the printer and reconnect (typing in your password ***** your wireless network. If you do, then try this now.

Customer: replied 1 month ago.
I'm going to leave it right now. Too frustrated
Expert:  technicalcat replied 1 month ago.

ok. you can reply here if you still need assistance. thanks.