Hello! My name is ***** ***** I will be assisting you with your printer issue today.
Is this printer shared with other people or just a local printer?
As of right now, is the printer connected to a computer or is it wireless?
We may not need to connect remotely as of yet.
Have you recently changed your internet service or router?
If you haven't, we should probably try resetting the printer.
To do this, turn the printer off and then back on.
Then while the printer is making noise and coming up, immediately unplug it from power.
Leave it unplugged for about 10 minutes. Plug it back in and let the printer warm up.
Then see if you are connected and can print.
Let me know if this works. We will proceed if it doesn't!
OK, I'm here. It may take a moment to answer, but I am here.
OK. I'm here!
OK. We probably need to setup the wireless again on the printer.
Are you having issues with wireless elsewhere?
Considering I am having issues pulling information up, I am going to opt out and let another expert have a go at this. I need to resolve issues on my end. Please standby and another expert will pick up the issue at no extra charge.
Hello, and thank you for using this service.
Sorry you are having trouble. I will help you now.
Have you been able to verify on the printer (NOT on the computer), that the printer is connected to your wireless network? Usually you will find this by pressing the buttons on the printer and going through the menus and settings.
I sent you an offer for remote service (which includes phone support if necessary). This would be a lot faster and easier way to fix this problem. Would you like remote services?
If not, please let me know if you know how to disconnect (forget) from your wireless network on the printer and reconnect (typing in your password ***** your wireless network. If you do, then try this now.
ok. you can reply here if you still need assistance. thanks.