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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer misses words at random when printing my email

Customer Question

My printer misses words at random when printing my email messages!
JA: Just to clarify, what's the exact make and model of your machine?
Customer: MFDC-J6910DW
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It is a few days now, it was normal before. It prints document copies ok, but only email messages it misses.
JA: Anything else you want the printer expert to know before I connect you?
Customer: This is all I can tell you. But if you have more questions I can answer.
Submitted: 1 month ago.
Category: Printers
Expert:  Michelle replied 1 month ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 1 month ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Does it misses out prints on email only and not any other application.

Customer: replied 1 month ago.
Would it be possible to explain the solution in steps to me please?
Expert:  Michelle replied 1 month ago.

Does it misses out prints on email only or it happens on other application too.

Customer: replied 1 month ago.
No.
Can you explain in steps what can be done?
Expert:  Michelle replied 1 month ago.

you are facing this problem since how many days?

Expert:  Michelle replied 1 month ago.

Please remember when we dealing with your issue. It is quite possible and may take more than one step or answer multiple times to solve a problem. In case the answer provided does not help or work don't be dissatisfied, use the Reply to expert or click on the “Continue Conversation” button and I will be happy to continue to help.

Customer: replied 1 month ago.
It only misses in printing emails. Ok with other printing copies.
Expert:  Michelle replied 1 month ago.

how do you access your email is it web based or in outlook?

Customer: replied 1 month ago.
it is outlook.
Expert:  Michelle replied 1 month ago.

what is the version?

Customer: replied 1 month ago.
Sorry, it is nt outlook, it is website(hotmail)
Expert:  Michelle replied 1 month ago.

and you use Internet Explorer, Chrome or Firefox

Expert:  Michelle replied 1 month ago.

to check your email.

Customer: replied 1 month ago.
I use chrome
Expert:  Michelle replied 1 month ago.

reset chrome settings then it will fix the problem

Expert:  Michelle replied 1 month ago.
  1. On your computer, open Chrome.
  2. At the top right, click More Settings.
  3. At the bottom, click Show advanced settings.
  4. Under the section "Reset settings,” click Reset settings.
  5. In the box that appears, click Reset. ​