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Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Workforce wf 3620, pc, just happened 10 mins ago, I see

Customer Question

john,
JA: What's the make/model number of your printer? How old is it?
Customer: workforce wf 3620
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: just happened 10 mins ago
JA: Anything else you want the printer expert to know before I connect you?
Customer: I see printer error...turn off and on
Submitted: 1 month ago.
Category: Printers
Expert:  Cody replied 1 month ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 1 month ago.

whats the full error say?

Customer: replied 1 month ago.
Printer error
turn the power off and on again
for details see your documentation or visit Epson.comerror code:0xf1
Customer: replied 1 month ago.
are you still there?
Expert:  Cody replied 1 month ago.

this is referring that the print head can't move from side to side

Can you open the top half and make sure nothing is in the way and everything is snapped in correctly?