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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a hp envy 4512 i bought n sep, its hooked up wireless

Customer Question

I have a hp envy 4512 i bought n sep, its hooked up wireless to my internet, when ineed it to print front the internet or my cellphone it wont
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: I have a hp dr app that a couple days ago i used it to help get printer but it still wouldn't respond to print, 09/13/16 HP ENVY 4512
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: for 5 days, the app had me try several different things then sayed there was something wrong with printer
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Printers
Expert:  Kevin8472 replied 6 months ago.

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