thank you very much for your question. My name is***** and I will try to help you as quick possible.
Would you agree with that I analyze and fix the problem via a remote-access to your computer and get the printer working for you this way?
Thanks for your patience and best regards,
I´ve sent you my offer for the remote-assistance, please accept it, if interested, so that we can get started. Thank you very much.
Are you still there? Please let me know when you are ready to begin....
I am looking forward to your feedback, so that I can help you to resolve your problem to your satisfaction.
Thank you very much and best regards,