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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a new computer with Windows10 operating system. I

Customer Question

I have a new computer with Windows10 operating system. I can't get my HP ColorJet 4550 printer to work on the new computer. It worked fine with my old computer. I tried to install the drivers from the CD that came with the printer but I get a 'serious error' message.
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: It is an HP ColorJet 4550 printer and is quite old - 15 years?
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Brand new PC with Windows10 OS
JA: How long has this been an issue? What happened right before this popped up?
Customer: I bought the computer yesterday so the printer has never worked on it, but it worked fine on my old Windows XP computer.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No. Just how do I get the printer to work.
Submitted: 1 month ago.
Category: Printers
Expert:  Lorenz Vauck replied 1 month ago.

Dear Client,

thank you very much for your question. My name is***** and I will try to help you as quick possible.

Would you agree with that I analyze and fix the problem via a remote-access to your computer and get the printer working for you this way?

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 1 month ago.
Expert:  Lorenz Vauck replied 1 month ago.

I´ve sent you my offer for the remote-assistance, please accept it, if interested, so that we can get started. Thank you very much.

Expert:  Lorenz Vauck replied 1 month ago.

Are you still there? Please let me know when you are ready to begin....

Expert:  Lorenz Vauck replied 1 month ago.

Dear Client,

I am looking forward to your feedback, so that I can help you to resolve your problem to your satisfaction.

Thank you very much and best regards,

Lorenz Vauck

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