Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
I can help you with this problem, but I will need to know a bit more about it, such as:What lights or error codes show on the printer, please?
Open the printer, please.
Check the paper path for any sign of scraps of paper or sheets of paper, anywhere within the printer.
Also make sure all covers are closed afterward.
If that does not clear the error, turn the printer Off for 10 minutes or longer, then try it again.