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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Epson cx4700 will not print I have done all the usual

Customer Question

Epson cx4700 will not print I have done all the usual things. It will print a page that has some color but will not print black par. I have cleaned heads, etc.
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: several years old serial #K47Y236649, Epson stylus cx4700
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc don't know operating system, examples?
JA: How long has this been an issue? What happened right before this popped up?
Customer: started bout 2 wks ago. no particular issue.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you remove the ink from the printer then power it off.
then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.
Then use a damp cloth and wipe down the inside of the printer.
Once done, let it dry for 10 minutes
Then put the ink back in, power it on and tell me if it then prints correctly please

Customer: replied 1 month ago.
How do I remove ink
Customer: replied 1 month ago.
I will stop here
Expert:  Richard replied 1 month ago.

how do you mean with stop here?

Customer: replied 1 month ago.
I was charged $18 after I stopped chat. I agreed to $5 but should not have had CHG for $18
Expert:  Richard replied 1 month ago.

You will need to contact customer service regarding all payment questions.

You can on***@******.***

Thanks