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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I just got a new Canon printer and I can't get the 81/2 by

Customer Question

I just got a new Canon printer and I can't get the 81/2 by 14 paper in it. I want to print 3 pages in that size.
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: It is brand-new and I am just learning how to use it.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC. Explain what you mean by OS. I should know but I forgot. The PC is new too.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I don't know what you mean. I just tried for the first time.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Basically how to use the darn thing. The book that came with the printer is no help at all.
Submitted: 1 month ago.
Category: Printers
Expert:  GeekGal replied 1 month ago.

Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. Can you tell what model your Canon printer is please?