Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello! My name is ***** ***** I will be assisting you today. Give me just a moment to pull up your printer model and I will give you instructions on how to reset your paper size.
To the left of your OK button, you should see a round button. This will bring up your menu.
Use the arrow keys to scroll to Paper Settings. You will then select drawer 1 or 2, whichever you have paper in and then press OK.
Then, scroll to paper size. Use the arrow keys to select LTR. Press OK
Then, scroll to Paper Type. Use the arrow keys to choose Plain. Press OK.
Then to the right of the OK button, you will see a button that looks like an equal sign going from left bottom to right top. Press that button. This will take you back to standby mode.
This should allow you to print a regular document. Let me know if you are able to.
Were you able to get it to work?
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I do not have the capability of calling you and I apologize for that. What I can do is opt out and give another expert a chance to give you a call. This will be at no extra charge. Stand by for just a moment and another expert will pick up. Have a wonderful day!
HI there. My name is***** will be happy to assist you with this and to give you a phone call. Please accept the offer and I will review your conversation with the previous expert and prepare for a call. Thank you!
Here is a link to the user manual for your printer.
Perhaps this will be helpful since you don't have the original one. You can save it to your desktop for future reference or you can print it out, but it's very large (159 pages).
Please see page 2-9 of the appendix for illustrated instructions regarding how to load legal size paper.
Please give this a try and let me know how it works for you. If this solves the problem, would you mind taking a moment to rate my service? You can give your rating by selecting the stars located on the top right of the question page. I'd really appreciate it! Without a positive rating I am not credited for my answer. If this doesn't solve the problem be sure to let me know so we can continue troubleshooting. I can call if you like but that is considered to be a Premium Service and will incur an additional charge. I f you want a phone call, just accept the offer, otherwise I will work with you here to resolve the problem.