Hello, I’m Nathan, and I’ll be assisting you today.
Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.
You must replace the color cartridge.
Even if not needing to print in color, the printer requires it to be in place, this is because the color inks are used for normal printer maintenance operations and trying to print with any of those empty or missing would cause permanent damage to the printer. It is necessary to put the color cartridge in to proceed, even just in black.
My apologies for the news.
If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.
Thank you, ***** ***** a nice day,