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Can you tell me, what error code do you see on the printer's display or if you see any blinking light ?
Hello, I’m Nathan, and I’ll be assisting you today.
Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.
You must replace the color cartridge.
Even if not needing to print in color, the printer requires it to be in place, this is because the color inks are used for normal printer maintenance operations and trying to print with any of those empty or missing would cause permanent damage to the printer. It is necessary to put the color cartridge in to proceed, even just in black.
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