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Ask Jennifer French Your Own Question
Jennifer French
Jennifer French, Technician
Category: Printers
Satisfied Customers: 115
Experience:  Owner at Down Home Technical Solutions
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I have Epson printer WP4540 and a fast scanner GT-S50

Customer Question

I have Epson printer WP4540 and a fast scanner GT-S50 connected to PC. I use to see an icon from which I could select device. Recently windows 10 updated and I can no longer see Epson icon. Please help
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: I do not see any additional model information these devices are two year old and never given me problem.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: Yesterday windows 10 auto updated and that did something to setting and the familier icon from which I could select the device has disappeared
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 6 months ago.
Category: Printers
Expert:  Jennifer French replied 6 months ago.

Hello, my name is ***** ***** I will be assisting you today. You state that your printer icon has disappeared. Is this from your desktop or from the Devices and Printers folder?

Customer: replied 6 months ago.
Expert:  Jennifer French replied 6 months ago.

It's missing from both???

Customer: replied 6 months ago.
sorry I thought I was connected to Epson official site I do not need your service
Expert:  Jennifer French replied 6 months ago.

OK! Thank you and good luck on resolving the issue!