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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Help...we are having difficulty setting paper sizes and

Customer Question

Help...we are having difficulty setting paper sizes and etc...we can't seem to get out of the 4 x6 photo mode!!!! Have looked at you tube videos and they either stand in front of the panel and we can not see what they are doing...or assume we understand the panel...we are old!!! Help!!!
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: MX 922
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC...Windows eight
JA: How long has this been an issue? What happened right before this popped up?
Customer: Printer was working fine until I tried to print out an email and couldn't get it to go to to 8.5 by 11 from 4 x 6
JA: Anything else you want the printer expert to know before I connect you?
Customer: Yes Patience is a must...LOL
Submitted: 1 month ago.
Category: Printers
Expert:  technicalcat replied 1 month ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

What size paper do you have loaded in the printer and are trying to print to?

Expert:  Martin replied 1 month ago.

Hello, how are you?

Press Ctrl+P on the page you want to print and a little dialogue box should pop up allowing you to change the paper size.

Let me know how you go.

Martin

Customer: replied 1 month ago.
I can't I deleted it!
Expert:  technicalcat replied 1 month ago.

Sorry for the confusion. Another expert accidentally started working with you at the same time as me.

What size paper do you have loaded in the printer and are trying to print to?

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