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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Need to install printer driver on new computer for my

Customer Question

Need to install printer driver on new computer for my Brothers HL-2040
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: HL-2040 - my be 8 to 10 years old - I have the install disk - thried install - message - not compatible with computer
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc , windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: new computer - trying to install driver
JA: Anything else you want the printer expert to know before I connect you?
Customer: no - just want to get this driver installed
Submitted: 1 month ago.
Category: Printers
Expert:  John replied 1 month ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

How is this printer connected is it using USB cable ?

Have you tried getting driver online?

Thank you

Note : -If you are getting pop up message regarding secure remote assistance offer you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.

Expert:  John replied 1 month ago.

Please answer my above questions so that i can help you better.

Reply using the box below

Thank you.