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tyroneboman
tyroneboman, Technician
Category: Printers
Satisfied Customers: 9256
Experience:  Repair and Service Technician
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Wide horizontal color lines when print or copy,

Customer Question

wide horizontal color lines when print or copy
JA: What's the make/model number of your printer? How old is it?
Customer: mfc-j5520w....guessing 1 year
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC windows xp
JA: How long has this been an issue? What happened right before this popped up?
Customer: changed ink cartridge black
JA: Anything else you want the printer expert to know before I connect you?
Customer: nope
Submitted: 1 month ago.
Category: Printers
Expert:  tyroneboman replied 1 month ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Try these steps please>

For copying

  • Change the copy quality to Best mode and press Color(Colour) to start copying. Do the following to change the copy quality:
    *If your Brother machine has a touchscreen, follow the steps under "For touchscreen models" below.
    1. (MFC models)
      Press the Copy button on the control panel.

    2. Load your document.

    3. Press the Up or Down arrow key to choose Quality.

    4. Press OK.

    5. Choose Best and press OK.

    6. If you do not want to change additional settings, press Black (Mono) Start or Color (Colour) Start.

    <FOR touchscreen models>
    1. Press Copy.
    2. Load your document.
    3. Press the Left or Right arrow to display Quality.
    4. Press Quality.
    5. Press Best.
    6. If you do not want to change additional settings, press Black (Mono) Start or Color (Colour) Start.

  • Change the paper type setting. If the paper type is set to Plain Paper, change it to Inkjet Paper. If the paper setting is set to Inkjet Paper, change it to Brother BP71 or Other Glossy. Do the following to change the paper type:
    *If your Brother machine has a touchscreen, follow the steps under "For touchscreen models" below.
    1. (MFC models)
      Press the Copy button on the control panel.

    2. Load your document.

    3. Press the Up or Down arrow key to choose Paper Type.

    4. Press OK.

    5. The current setting will appear on the machine's display. Choose Inkjet Paper or Brother BP71 or Other Glossy. Your selection will depend on the current setting. Press OK.

    6. If you do not want to change additional settings, press Black (Mono) Start or Color (Colour) Start.


    <FOR touchscreen models>
    1. Press Copy.
    2. Load your document.
    3. Press the Left or Right arrow to display Paper Type.
    4. Press Paper Type.
    5. Press Inkjet Paper or Brother BP71 or Other Glossy.
    6. If you do not want to change additional settings, press Black (Mono) Start or Color (Colour) Start.

 

  1. For Mac OS X users to make the "Color/Grayscale" and "Media Type" settings:

    1. Open Print dialog. (Click here to see how to open Print dialog.)
    2. Choose Print Settings in the Print dialog box.

    3. Click on the drop down menu next to Media Type.
    4. If the current setting is Plain Paper, change it to Inkjet Paper.
      If the current setting is Inkjet Paper, change it to Brother BP71 Photo Paper or Brother BP61 Photo Paper or Other Photo Paper.

    5. Click on the drop down menu next to Color/Grayscale.
    6. Choose Color.

Expert:  tyroneboman replied 1 month ago.

did that work for you?

Expert:  tyroneboman replied 1 month ago.

Let me know if this does not work and we can try another solution.

Please reply and let me know if you need any other assistance,

Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.

Thank you!