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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I bought an HP4520 3/23/16 and have been using it with no

Customer Question

I bought an HP4520 3/23/16 and have been using it with no problem unti yesterday. I was printing documents and it turned itself off and I can't get it working anymore. I unplugged and replugged. It won't come on. HELP
JA: What's the make/model number of your printer? How old is it?
Customer: HP ENVY 4520 I bought it 323/16 at Best Buy
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC with windows 10 which is also new
JA: How long has this been an issue? What happened right before this popped up?
Customer: Popped up? It just stopped working and I cannot turn it on
JA: Anything else you want the printer expert to know before I connect you?
Customer: what else could I say ... it's off and won't turn back on
Submitted: 1 month ago.
Category: Printers
Expert:  Michelle replied 1 month ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 1 month ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 1 month ago.

unplug the printer from the power source and unplug the usb cable from the printer.

Expert:  Michelle replied 1 month ago.

let me know once done.