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dukey01
dukey01,
Category: Printers
Satisfied Customers: 2400
13274453
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I have a canon MX450 but my son disconnected everything and

Customer Question

Hey John I have a canon MX450 but my son disconnected everything and I have lost connection with my computer to do any printing
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: no and about 4 years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: HP
JA: How long has this been an issue? What happened right before this popped up?
Customer: pavilion 23
JA: Anything else you want the printer expert to know before I connect you?
Customer: just to connect back to my internet
Submitted: 4 months ago.
Category: Printers
Expert:  dukey01 replied 4 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Were you using the printer connected to your computer with a USB cable

or were you connecting to it wirelelssly?

Customer: replied 4 months ago.
wireless
Customer: replied 4 months ago.
Are U There
Expert:  dukey01 replied 4 months ago.

Yes. Thank you. Are other devices able to print to your Canon or is your computer the only thing that prints to it.

Customer: replied 4 months ago.
no it prints fine just no connection to computer
Expert:  dukey01 replied 4 months ago.

Can you tell me what version of Windows do you have on the computer?

Customer: replied 4 months ago.
my son unplugged it because he made a new desk and now I do cannot print
Expert:  dukey01 replied 4 months ago.

Is the blue wireless light on the printer lit?

Customer: replied 4 months ago.
am I just talking to myself here
hold on
Customer: replied 4 months ago.
sir
How will I find out what windows version I have
I don't have the new one Ithink I have 10
Expert:  dukey01 replied 4 months ago.

No. I'm here but I need some information. I need to determine if the printer is still connected

to your router. If it's not, then you won't be able to print.

Customer: replied 4 months ago.
ok hold on
Customer: replied 4 months ago.
sir it is
Expert:  dukey01 replied 4 months ago.

On your computer, hold down the Windows logo key, (just to the left of the spacebar

and press R.

The Run box will open.

In the text area type: winver and click OK

What version of Windows does it say you are using?

Customer: replied 4 months ago.
windows 8
Expert:  dukey01 replied 4 months ago.

Thank you. Can I connect to your computer and troubleshoot this?

Customer: replied 4 months ago.
sir you may
Expert:  dukey01 replied 4 months ago.

One moment please.

Expert:  dukey01 replied 4 months ago.

Thank you. From your computer, please click the link below (after reading this). On the page that opens, click the green I Agree button toward the bottom of the page, and the connection download will begin. When the file (Elsinore.ScreenConnect.Client) has downloaded select Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.

http://www.justanswer.com/remotedesktop/join.aspx?Session=9e596b64-00b0-4108-80a4-233aff01f2df

Expert:  dukey01 replied 4 months ago.

All is working. Please take a moment to rate the service using the stars at the top of the page, then submit,

as that is how we are credited with assisting.

It would be much appreciated.