thank you very much for your question. My name is***** and I will try to help you as quick possible.
This kind of problem is usually caused it not all glue stripes / tapes and foam has been removed from the printer. Can you please make sure that you have removed all of them as per the installation manual of your printer and then let me know again if it moves in the correct position then?
Thanks for your patience and best regards,
It´s often very tricky to find (I had the same problem with my printer). Please have a very close look once again and specially check the installation manual for where the foam and tapes need to be removed. If it still will not move, I fear you will have to bring it back, because it can only be a hardware failure, though this is very seldom. Please let me know once again.
I am sorry, ignore that offer please, it´s a standard offer that the JA website seems to make and of course is not possible at this stage. Please let me know about my request instead.
If it´s under the glass, it might just be a flat cable which we better don´t want to remove ;) Do you have the possibility to make a photo of your printer for me and attach it here?
There should be a button beside the text-box where you reply to me, to attach a file.
I am sorry, they did not. You can also just go to http://www.imagebam.com/ and upload them there, then send me the link here in the chat.
I am sorry, they did not arrive. Honestly, if the printer is brand new, bring it back to the shop you´ve bought it from, they will surely give you a replacement quickly.
Yes, you are welcome. Would you still be so kind to give me a rating for my work (3 to 5 stars) or am I asking for to much, given that I could not resolve your problem?
Are you still there?
I don´t want to both you further, but if you feel like I tried my best, ***** ***** 3 to 5 stars at the right top of the screen and click "submit". I would highly appreciate that and would also love to hear back from you of how it turned out with your printer.
Thank you very much and best regards,