thank you very much for your question. My name is***** and I will try to help you as quick possible.
I do have some additional questions before I can help you:
1) Did the printer work fine before?
2) Are you using Windows (and which version) or Mac OS or Linux?
Thanks for your patience and best regards,
I am looking forward to your feedback, so that I can help you to resolve your problem to your satisfaction.
Thank you very much and best regards,
Hi, My name is ***** ***** I am happy to assist you!
I see this ticket was put in on 10/25. Are you still having issues?