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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an Hp all in one printer and a new Canon scanner. I

Customer Question

I have an Hp all in one printer and a new Canon scanner. I can scan, but the printer will not print what I have scanned
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: A couple of years old-Photosmart 5520
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: HP windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: The scanner was purchased today and this is my first attempt at using it
JA: Anything else you want the printer expert to know before I connect you?
Customer: That sums it up
Submitted: 3 months ago.
Category: Printers
Expert:  babyxdeja replied 3 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  babyxdeja replied 3 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?