Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello! My name is ***** ***** I will be the expert assisting you with your printer issue today.
You state that your copying and printing are producing double images. Do you recall anything happening before this started, such as computer updates or even a power surge perhaps?
Sometimes, if there is too much static in the machine, it can cause issues like this. Go ahead and turn the printer off. Unplug it from power and your computer completely. Hold the power button down for about 10 seconds and let the machine sit for about 5 minutes. This will clear out the static in the machine and will also clear out the any memory cache, as well. After the 5 minutes is up, plug everything back in and turn the printer back on and try to copy and print to see if one or both functions are working properly. If they are not, please reply back and let me know so we can proceed to the next step.
By double imaging, are you speaking of something similar to double exposure?
Thank you! That helps me out quite a bit actually!
Do you have the Canon IJ Printer Utility on your computer?
If you don't, that's fine. We are going to perform a full maintenance on this printer.
First we are going to do a nozzle check. Follow these instructions and let me know when you are done.
Make sure that the power is turned on.
Load a sheet of A4 or Letter-sized plain paper in the front tray.
Open the output tray extension, open the paper output tray, then extend the paper output support.
Hold down the Stop button until the Alarm lamp flashes orange once, then release it immediately.
It should print out a test sheet. Let me know when it prints.
Note, this may print out a lot of sheets, as well. Don't be alarmed. It is just doing some purging.
Did it print out?
Yes, go ahead and try copying.
If there is no text on the nozzle check, I would try to print something with text as well.
What was the result?
Let's try cleaning the print head.
Hold down the Stop button until the Alarm lamp flashes orange twice, then release it immediately.
The machine starts cleaning the print head.
The cleaning will be complete when the ON lamp lights green after flashing.
Do not perform any other operations until the machine completes the cleaning of the print head. This takes about 1 to 2 minutes.
Try printing a test page to see if it is better after this. If it is not better, clean the printhead one more time.
Let me know if this doesn't help, and we will proceed to the next step in the cleaning process.
Yes, I was just waiting for your reply.
I am assuming that didn't work.
We are going to do a deep printhead cleaning.
The process is similar.
Hold down the Stop button until the Alarm lamp flashes orange three times, then release it immediately.
The machine starts cleaning the print head deeply.
Do not perform any other operations until the machine completes the deep cleaning of the print head.This takes about 1 to 2 minutes.
Let me know if it gets any better.
Is it still printing half of the letters and such?
Let's try aligning the print head. I am going to send you the website that instructs how to do that.
If that doesn't work, then the drivers for the printer may need to be reinstalled. Let's try this first.
Here is the link:
After thinking about it, it wouldn't be the driver. It would have to be something within the printer itself causing this. I am at a standstill of what to do next, as one of these should have corrected the problem.
Here is what we can do. I can open this up to another expert to see if someone else may have an idea. This would be at no extra charge.
As far as payment, you don't pay unless we fix your issue.
Does this sound like a good idea or did you have something else in mind?
I will go ahead and opt out! I hope you have a wonderful evening!
Hello. Kindly scan a printed page of output and upload it to the Messages stream. That will facilitate a CORRECT diagnosis that doesn't go off the deep end.