How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask comp_audio Your Own Question

comp_audio
comp_audio, Technician
Category: Printers
Satisfied Customers: 299
Experience:  I offer over 20 years experience in diagnosing and fixing home and business printers. I am eager to assist you today.
44312836
Type Your Printers Question Here...
comp_audio is online now
A new question is answered every 9 seconds

In the past 2 weeks I've not been able to connect to my

Customer Question

Hi! in the past 2 weeks I've not been able to connect to my ix6820 on El Capitan with MacBook air. Getting support code: 300. Have tried all of the online fixes. I deleted my printer and now can't even add it back because it cannot detect it.
Submitted: 1 month ago.
Category: Printers
Expert:  comp_audio replied 1 month ago.

Hello, my name is ***** ***** I will do my best to assist you today. Please give me a minute to review your issue and get back to you. Thanks in advance

Expert:  comp_audio replied 1 month ago.

Hello, please tell me if you have attempted to reset to factory defaults for your Canon printer? If not please try the following and let me know...

This video show and talks about ink, I know this, but it also includes information on how to reset the printer. Please watch it and let me know if this helps.

https://www.youtube.com/watch?v=iO0hbO80mbc

Expert:  comp_audio replied 1 month ago.

Just checking in to see if we were able to assist you with getting your printer issue resolved?

Related Printers Questions