OK. Please carry out the following steps now:
First, RIGHT-CLICK on the Start button at the bottom-left corner of your screen, and click "Control Panel".
In the Control Panel, go further into Hardware and Sounds > Devices and Printers, and then right-click on your printer listed and select "Remove device".
Done that, re-open the Control Panel, and then go into Programs > Uninstall a Program. Select your HP printer listed, and click Uninstall at the top to uninstall the printer driver accordingly.
Finally, open up the following link:
Download the full feature software and drivers file for your printer, and then run and install following the on-screen directions. This should do it.
Do keep me posted on the results. If you need more help, please use the Reply box below to continue our conversation.
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