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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I recently bought a printer for use with lapop and, I just

Customer Question

I recently bought a printer for use with lapop and
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: I just bought it about three weeks ago, then I went on a 2 week trip
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I have an HP laptop and an HP ENVY 4512 printer
JA: How long has this been an issue? What happened right before this popped up?
Customer: What issue /
JA: Anything else you want the printer expert to know before I connect you?
Customer: I want to get the laptop and printer connected so that I can print lwtters and such
Submitted: 1 month ago.
Category: Printers
Expert:  Shefin replied 1 month ago.

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the operating system you are using? Is it Windows 7?

How do you connect the printer to the computer? Using USB cable?

Thank you.

S H E F I N