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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My fax machine am I in the wrong place? Fax machine MX459 3

Customer Question

my fax machine am I in the wrong place?
JA: What's the make/model number of your printer? How old is it?
Customer: Fax machine MX459 3 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC I dont know what an ooerating system is...I cannot receive faxes. errata message is fax recied in memory offhook
JA: How long has this been an issue? What happened right before this popped up?
Customer: I dont know other attoeneys tell me they received a transmission confirmation message but I never got a fax
JA: Anything else you want the printer expert to know before I connect you?
Customer: fax not message sayd fax recievd in do I get ir out of memory???
Submitted: 7 months ago.
Category: Printers
Expert:  Richard replied 7 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the Fax (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the fax, turn it on and tell me please if it is now operating correctly.

Let me know the results please