How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

My fax machine am I in the wrong place? Fax machine MX459 3

Customer Question

my fax machine am I in the wrong place?
JA: What's the make/model number of your printer? How old is it?
Customer: Fax machine MX459 3 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC I dont know what an ooerating system is...I cannot receive faxes. errata message is fax recied in memory offhook
JA: How long has this been an issue? What happened right before this popped up?
Customer: I dont know other attoeneys tell me they received a transmission confirmation message but I never got a fax
JA: Anything else you want the printer expert to know before I connect you?
Customer: fax not printer..my message sayd fax recievd in memory..how do I get ir out of memory???
Submitted: 7 months ago.
Category: Printers
Expert:  Richard replied 7 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the Fax (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the fax, turn it on and tell me please if it is now operating correctly.

Let me know the results please