Printer Repair Questions? Ask IT Technicians for Answers ASAP
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Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Can you remove the ink from the printer then power it off.
then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.
Then use a damp cloth and wipe down the inside of the printer.
Once done, let it dry for 10 minutes
Then put the ink back in, power it on and tell me if it then prints correctly please
ok, it is possible the cartridges have faulted. Replace these cartridges and tell me if it then functions correctly please.
ok, but this does not mean that the cartridges have faulted either through a short or contact error.
There is no way for you to know this apart from testing different cartridges.
The computer does not get confused not does it store progress but queries the cartridges for this information
yes, it would confirm the cartridges are faulty, it is either this or a faulty print head so we need to do this to confirm which of the two it is.