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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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WILL NOT MAKE COPIES, EPSON WORKFORCE WF-3620, ABOUT 1 YEAR,

Customer Question

WILL NOT MAKE COPIES,
JA: What's the make/model number of your printer? How old is it?
Customer: EPSON WORKFORCE WF-3620, ABOUT 1 YEAR
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MAC
JA: How long has this been an issue? What happened right before this popped up?
Customer: LAST WEEK, JUST STOP MAKING COPIES
JA: Anything else you want the printer expert to know before I connect you?
Customer: NO
Submitted: 1 month ago.
Category: Printers
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 month ago.
still not working
Customer: replied 1 month ago.
how much does that cost?
Expert:  Richard replied 1 month ago.

I cannot see anything about costs sorry

What exactly happens when you try to make a copy?

Customer: replied 1 month ago.
all i get is a blank sheet of paper, if i pay $39 and you can't fix it do i still pay?
Expert:  Richard replied 1 month ago.

I am not prepared to connect on that condition as it could be a hardware fault which I only know after eliminating everything else out. Not prepared to do that as a free service

Customer: replied 1 month ago.
Okay, thanks I'll pass on your offer and look into buying another one, Thanks!!
Expert:  Richard replied 1 month ago.

ok... though why are we not continuing here? as I have already spent time with you here.. or you are also canceling on this?

Customer: replied 1 month ago.
Thanks
Expert:  Richard replied 1 month ago.

ok, thats a pity as then I receive nothing at all.